Camión y autobús
Sistemas de frenado neumático
Controles de cajas de transmisión
Remolque
Sistemas de frenado neumático
Vehículo no viario
Soluciones de control de freno neumático
CZV Succesful Communication (Switzerland)
Twin-Cyl.Compressor 704cc,flangemounted
Referencia de producto:
2004037510
Precio unitario bruto:
0.00
Características y ventajas
-
MarcaZF [pro]Academy
-
Categoría de productoFormación
-
Beneficios de la formación
- Learning contents are conveyed intensively with a lot of background knowledge
- Detailed training documents
- Individual questions will be answered immediately
- Certificate upon successful training completion
- CZV recognition - upon request, the participants receive the SARI entry (course confirmation of asa)
-
Calculated Volume (dm³)0
-
Contenidos y metas de las formaciones
In this training, you will learn how to correctly interpret customer behavior and how to react accordingly.
This training is aimed at drivers from the areas of long-distance, construction site, distribution, and passenger transport with driving practice, as well as those responsible for fleets.
The following topics and learning objectives are dealt with:- Interpret and clarify messages
- Positive language effect
- Behavior in conflict situations
- Understand customer decisions and different encodings of a message
- Difference between egocentered and customer-centered communication
- Behavior in case of complaints and conflict situations
- Master challenging situations calmly and confidently
After the training, you are aware of your task and the impact it has on the outside and know how customers decide and behave.
-
CountrySuiza
-
Get your catalogue
-
Prerequisites
- Driver ID card from the categories C/C1 or D/D1 is required
-
Training typeDriver Training
-
GTIN04057885644733
-
Peso (kg)0.001
-
UPC193133536765
-
Weight (lb)0.00220462
