Samochód ciężarowy i autobus
Pneumatyczne układy hamulcowe
Elementy sterujące zawieszeniem
Elementy sterujące układem napędowym
Przyczepa
Pneumatyczne układy hamulcowe
Pojazdy terenowe
Rozwiązania w zakresie sterowania pneumatycznym hamulcem
Samochód osobowy
CZV Succesful Communication (Switzerland)
Twin-Cyl.Compressor 704cc,flangemounted
Numer części:
2004037510
Cena jednostkowa brutto:
0.00
Cechy i zalety
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MarkaZF [pro]Academy
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Kategoria produktuSzkolenie
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Calculated Volume (dm³)0
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CountrySzwajcaria
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Get your catalogue
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Korzyści
- Learning contents are conveyed intensively with a lot of background knowledge
- Detailed training documents
- Individual questions will be answered immediately
- Certificate upon successful training completion
- CZV recognition - upon request, the participants receive the SARI entry (course confirmation of asa)
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Prerequisites
- Driver ID card from the categories C/C1 or D/D1 is required
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Training typeDriver Training
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Treść i cele szkoleniowe
In this training, you will learn how to correctly interpret customer behavior and how to react accordingly.
This training is aimed at drivers from the areas of long-distance, construction site, distribution, and passenger transport with driving practice, as well as those responsible for fleets.
The following topics and learning objectives are dealt with:- Interpret and clarify messages
- Positive language effect
- Behavior in conflict situations
- Understand customer decisions and different encodings of a message
- Difference between egocentered and customer-centered communication
- Behavior in case of complaints and conflict situations
- Master challenging situations calmly and confidently
After the training, you are aware of your task and the impact it has on the outside and know how customers decide and behave.
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GTIN04057885644733
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Masa (kg)0.001
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UPC193133536765
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Weight (lb)0.00220462
