Lastbil och Buss
Luftbromssystem
Drivlinekontroller
Trailer
Off-Highway
CZV Succesful Communication (Switzerland)
Twin-Cyl.Compressor 704cc,flangemounted
Material Number:
2004037510
Brutto pris:
0.00
Funktioner och Fördelar
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MärkeZF [pro]Academy
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ProduktkategoriUtbildning
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Calculated Volume (dm³)0
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CountrySchweiz
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Fördelar
- Learning contents are conveyed intensively with a lot of background knowledge
- Detailed training documents
- Individual questions will be answered immediately
- Certificate upon successful training completion
- CZV recognition - upon request, the participants receive the SARI entry (course confirmation of asa)
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Get your catalogue
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Prerequisites
- Driver ID card from the categories C/C1 or D/D1 is required
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Training typeDriver Training
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Utbildningsinnehåll och mål
In this training, you will learn how to correctly interpret customer behavior and how to react accordingly.
This training is aimed at drivers from the areas of long-distance, construction site, distribution, and passenger transport with driving practice, as well as those responsible for fleets.
The following topics and learning objectives are dealt with:- Interpret and clarify messages
- Positive language effect
- Behavior in conflict situations
- Understand customer decisions and different encodings of a message
- Difference between egocentered and customer-centered communication
- Behavior in case of complaints and conflict situations
- Master challenging situations calmly and confidently
After the training, you are aware of your task and the impact it has on the outside and know how customers decide and behave.
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GTIN04057885644733
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UPC193133536765
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Vikt (KG)0.001
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Weight (lb)0.00220462
