트럭 및 버스
트레일러
CZV Succesful Communication (Switzerland)
Twin-Cyl.Compressor 704cc,flangemounted
Material Number:
2004037510
소비자가:
0.00
Features and Benefits
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브랜드 구분ZF [pro]Academy
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제품 카테고리교육
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Calculated Volume (dm³)0
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Country스위스
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Get your catalogue
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Prerequisites
- Driver ID card from the categories C/C1 or D/D1 is required
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Training typeDriver Training
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교육내용과 목표
In this training, you will learn how to correctly interpret customer behavior and how to react accordingly.
This training is aimed at drivers from the areas of long-distance, construction site, distribution, and passenger transport with driving practice, as well as those responsible for fleets.
The following topics and learning objectives are dealt with:- Interpret and clarify messages
- Positive language effect
- Behavior in conflict situations
- Understand customer decisions and different encodings of a message
- Difference between egocentered and customer-centered communication
- Behavior in case of complaints and conflict situations
- Master challenging situations calmly and confidently
After the training, you are aware of your task and the impact it has on the outside and know how customers decide and behave.
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이점
- Learning contents are conveyed intensively with a lot of background knowledge
- Detailed training documents
- Individual questions will be answered immediately
- Certificate upon successful training completion
- CZV recognition - upon request, the participants receive the SARI entry (course confirmation of asa)
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GTIN04057885644733
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UPC193133536765
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무게 (kg)0.001
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Weight (lb)0.00220462
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