Camion e autobus
Impianti frenanti pneumatici
Controlli della trasmissione
Rimorchiato
Impianti frenanti pneumatici
Off-Highway
Soluzioni per il controllo della frenata pneumatica
Process and resolve customer complaints in a relaxed manner (Switzerland)
Twin-Cyl.Compressor 704cc,flangemounted
Codice materiale:
2002037120
Prezzo di listino unitario:
0.00
Caratteristiche e vantaggi
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MarchioZF [pro]Academy
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Categoria prodottiTraining
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Calculated Volume (dm³)0
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Contenuto e obiettivi della formazione
In this training, you will learn to understand and use complaints as an opportunity for customer loyalty.
This training is aimed at employees who are in contact with the customer and want to expand their skills in dealing with complaints and thus increase customer satisfaction.
The following topics and learning objectives are dealt with:- Constructive handling of verbal pressure
- Moderate handling of objections
- The justified complaint
- The unjustified complaint
- Defending one's own position
- The special features of the telephone complaint
After the training, you will be able to react professionally and in a service-oriented manner to the resistance and objections of the dialog partner and thus gain security. They achieve continuous, unencumbered cooperation with the customer.
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CountrySvizzera
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Get your catalogue
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I vostri vantaggi
- Learning in a small group
- Learning content is conveyed intensively with a lot of background knowledge
- Detailed training material
- Individual questions are answered immediately
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Training typeBusiness Training
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GTIN04057885508837
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Peso (kg)0.001
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UPC193133535799
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Weight (lb)0.00220462
Recommended hardware for trailer diagnostics
