In this training, you will learn to understand and use complaints as an opportunity for customer loyalty.
This training is aimed at employees who are in contact with the customer and want to expand their skills in dealing with complaints and thus increase customer satisfaction.
The following topics and learning objectives are dealt with:
After the training, you will be able to react professionally and in a service-oriented manner to the resistance and objections of the dialog partner and thus gain security. They achieve continuous, unencumbered cooperation with the customer.
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