Process and resolve customer complaints in a relaxed manner (Switzerland)
Twin-Cyl.Compressor 704cc,flangemounted
材料编号:
2002037120
毛单价:
0.00
Features and Benefits
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品牌ZF [pro]Academy
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产品类别培训
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Calculated Volume (dm³)0
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Country瑞士
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Get your catalogue
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Training typeBusiness Training
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培训内容和目标
In this training, you will learn to understand and use complaints as an opportunity for customer loyalty.
This training is aimed at employees who are in contact with the customer and want to expand their skills in dealing with complaints and thus increase customer satisfaction.
The following topics and learning objectives are dealt with:- Constructive handling of verbal pressure
- Moderate handling of objections
- The justified complaint
- The unjustified complaint
- Defending one's own position
- The special features of the telephone complaint
After the training, you will be able to react professionally and in a service-oriented manner to the resistance and objections of the dialog partner and thus gain security. They achieve continuous, unencumbered cooperation with the customer.
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好处
- Learning in a small group
- Learning content is conveyed intensively with a lot of background knowledge
- Detailed training material
- Individual questions are answered immediately
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GTIN04057885508837
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UPC193133535799
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重量 （KG）0.001
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Weight (lb)0.00220462
Recommended hardware for trailer diagnostics
