Lastbil och Buss
Luftbromssystem
Drivlinekontroller
Trailer
Off-Highway
Customer-centric communication (Switzerland)
Twin-Cyl.Compressor 704cc,flangemounted
Material Number:
2002037100
Brutto pris:
0.00
Funktioner och Fördelar
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MärkeZF [pro]Academy
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ProduktkategoriUtbildning
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Calculated Volume (dm³)0
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CountrySchweiz
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Fördelar
- Learning in a small group
- Learning content is conveyed intensively with a lot of background knowledge
- Detailed training material
- Individual questions are answered immediately
- Participants will receive a certificate after completing the course
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Get your catalogue
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Training typeBusiness Training
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Utbildningsinnehåll och mål
In this training, you will analyze how people receive messages and how their reactions to them are. This training is aimed at all those who are in regular direct and telephone customer contact.
The following topics and contents are dealt with:- Analyze customer needs and decisions
- Customer motives and active address
- Recognizing how language influences one's own behavior and that of the dialog partner
- Impact on appearance and language
- Adaptation of the language to our internal attitude
After the training, you can listen to a conversation in a concentrated manner and allow the interlocutor time, as well as correctly interpret and evaluate the customer's images.
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GTIN04057885644740
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UPC193133536772
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Vikt (KG)0.001
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Weight (lb)0.00220462
