Truck and Bus
Air Brake Systems
Trailer
Off-Highway
CZV Recognizing body signals (Switzerland)
Twin-Cyl.Compressor 704cc,flangemounted
Part Number::
2004037550
Gross Unit Price:
0.00
Features and Benefits
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BrandZF [pro]Academy
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Benefits
- Learning contents are conveyed intensively with a lot of background knowledge
- Detailed training documents
- Individual questions will be answered immediately
- Certificate upon successful training completion
- CZV recognition - upon request, the participants receive the SARI entry (course confirmation of asa)
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Calculated Volume (dm³)0
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CountrySwitzerland
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Get your catalogue
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Prerequisites
- Driver ID card from the categories C/C1 or D/D1 is required
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Product categoryTraining
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Training content
In this training, you will learn to behave in a customer-oriented manner and to correctly recognize and interpret body language signals.
This training is aimed at drivers from passenger and freight transport and all employees who are in regular customer contact.
The following topics and learning objectives are dealt with:- Recognition and interpretation of body signals (facial expressions, gestures)
- Awareness of one's own nonverbal effect
- Professional handling of guests, customers, and suppliers
- Deeper understanding of certain behaviors
- Focus on expectations and needs
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Training typeDriver Training
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GTIN04057885508752
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UPC193133536185
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Weight (kg)0.001
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Weight (lb)0.00220462
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