Truck and Bus
Air Brake Systems
Trailer
Off-Highway
Relaxed handling and resolution of customer complaints (Germany)
Twin-Cyl.Compressor 704cc,flangemounted
Part Number::
2002027680
Gross Unit Price:
0.00
Features and Benefits
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BrandZF [pro]Academy
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Benefits
- Learning in a small group
- Learning content is conveyed intensively with a lot of background knowledge
- Detailed training documents
- Individual questions are answered immediately
- You will receive a certificate after completing the training
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Calculated Volume (dm³)0
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CountryGermany
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Get your catalogue
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Product categoryTraining
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Training contentIn this training, you will learn to understand and use complaints as an opportunity for customer loyalty. This training is aimed at employees who are in contact with customers and want to expand their skills in dealing with complaints and thus increase customer satisfaction.
The following topics and learning objectives are dealt with:- Constructive handling of verbal pressure
- Moderate handling of objections
- The justified complaint
- The unauthorized complaint
- Representing one's own position
- The special features of the telephone complaint
In addition, we recommend our Successfully selling in field service training for preparation and follow-up. -
Training typeBusiness Training
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GTIN.
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Weight (kg)0
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Weight (lb)0
Recommended hardware for trailer diagnostics
