The course aims to provide all necessary information staff to perform a correct and fast search for documentation commercial and technical on WABCO products. Also the course will provide an overview of all the WABCO diagnostic tools, of their installation and use.
The course contents are as follows:
- INFORM Catalog/CUSTOMER CENTRE
- Navigation in the portal through selections of the points on the list
- Search for WABCO product and related topics
- Search for technical information and documentation
- Search for information and documentation of a commercial type
- WABCO Diagnostics and WABCO Customer Centre Portal
- About buying, downloading, installing and updating WABCO diagnostic software
- Use of license letters and calculation of P.I.N.
- Installation of the USB diagnostic interface
- Overview of available diagnostic cables and software
- ZF [pro]Academy
- Overview of WABCO courses available in Italy
- Online registration to WABCO courses Italy
- Web tools and reverse logistics
- Purchase Order Management on the WABCO Portal
- Management of claims administrative procedures
- Management of diagnostic software + webshop + rendered carcasses + claims