In this training, you will learn more about your own appearance, your radiance and your effect on your counterpart and can better assess his reactions. This training is suitable for people who are in contact with customers and want to expand their rhetorical skills and skills.
The following topics and learning objectives are dealt with:
- Personal effect: self-image - external image
- General success factors in sales
- The two pillars of our conviction
- Persistence against willingness to change
- Frequent seller error
- Radiation and effect
- Impulses for cooperation
- Sustainable relationships from the beginning
In addition, we recommend our Process & solve customer complaints in a relaxed manner training for preparation and follow-up.